Privacy Policy
Effective Date: 27-06-2025
Dwell Climate Technologies Pvt. Ltd. ("we", "our", or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you interact with us through our website www.dwellventilation.com, WhatsApp, social media channels, or other communication means.
By using our website or communicating with us, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
When you voluntarily provide it, we may collect:
- Name, email address, phone number, company name, and location
- Job title, business role, or project-related details
- Any message, inquiry, or feedback submitted through our website forms, WhatsApp, or email
b. Technical Information
Automatically collected via cookies and analytics tools:
- IP address, browser type, and device information
- Date, time, and duration of website visits
- Pages viewed and navigation paths
- Referring websites and interactions with site elements
c. Communication Data
Information exchanged through:
- WhatsApp chats initiated by you
- Facebook and Instagram messages or comments
- Contact forms, emails, or phone communications
2. Purpose of Data Collection
We process your personal data only for legitimate business purposes, including:
- Responding to your product inquiries or service requests
- Providing customer support and after-sales service
- Improving website performance and user experience
- Conducting analytics and performance measurement
- Sending product updates, offers, and promotional messages (only with consent)
- Complying with legal obligations and enforcing our terms
3. Use of Third-Party Services
We partner with trusted third-party service providers to help us operate our business effectively. These may include:
a. Google Analytics
Used for tracking website visits and performance insights.
- Collected data: cookies, IP address, browser data, and usage patterns
- Policy: https://policies.google.com/privacy
b. Meta (Facebook & Instagram) Pixel
Used to measure ad effectiveness and support remarketing.
c. WhatsApp Business Platform
We use WhatsApp for customer communication. Messages are encrypted end-to-end by WhatsApp.
We ensure these partners handle data securely and only for the intended purpose.
4. Cookies and Tracking Technologies
We use cookies to:
- Personalize content and remember preferences
- Analyze site traffic and improve performance
- Measure marketing effectiveness
You can disable cookies through your browser settings. Some website features may not function correctly if cookies are turned off.
5. Data Retention and Deletion Policy
We retain your personal data only for as long as necessary for the purposes stated above or as required by law.
- Website form submissions: retained for up to 24 months or until your request is resolved.
- WhatsApp messages: retained for customer service follow-up and automatically deleted within 90 days unless required for legal or transactional reasons.
- Analytics data: stored in aggregated form for statistical purposes.
Data Deletion Requests
You may request deletion of your data by emailing us at info@dwellventilation.com.
Upon verification, we will delete or anonymize your personal data within 30 days, except when retention is legally required (e.g., invoices, legal disputes).
6. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. Data may be shared only:
- With internal teams for legitimate business use
- With verified service providers (hosting, analytics, CRM, or messaging tools) under confidentiality obligations
- When required by applicable law, regulation, or legal authority
7. Data Security
We implement appropriate organizational and technical measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including:
- Secure HTTPS website connections
- Restricted access to stored data
- Regular security reviews and updates
However, no online platform can guarantee absolute security, and you share information at your own risk.
8. Your Rights and Choices
You have the right to:
- Access your personal data held by us
- Request correction or deletion of inaccurate data
- Withdraw consent for promotional communications
- Request restriction or object to certain data processing activities
To exercise your rights, contact us at info@dwellventilation.com.
9. WhatsApp Business Policy Compliance
By initiating a WhatsApp chat with us, you acknowledge that:
- Communication may include transactional or support messages related to our services
- Promotional messages (if any) are sent only to users who have explicitly opted in
- You can opt out anytime by replying with “STOP” or contacting us directly
We comply fully with Meta’s Business Messaging Policy and WhatsApp Commerce Policy.
10. International Data Transfers
Although our operations are based in India, some of our service providers (e.g., Google, Meta) may store or process your data on servers located outside India.
We ensure that any cross-border data transfers are conducted under appropriate safeguards and security frameworks.
11. Legal Basis for Processing (for GDPR Reference)
If you are located in the European Economic Area (EEA), we process your data based on one or more of the following legal grounds:
- Your consent (e.g., newsletter signup, WhatsApp opt-in)
- Performance of a contract or pre-contractual obligations
- Compliance with legal obligations
- Legitimate business interests (e.g., service improvement, analytics)
12. Changes to This Policy
We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Updates will be posted on this page with a new “Effective Date.”
13. Jurisdiction and Governing Law
This Privacy Policy is governed by the laws of India, and any disputes arising hereunder shall be subject to the exclusive jurisdiction of Ludhiana, Punjab.
14. Contact Us
Dwell Climate Technologies Pvt. Ltd.
Ludhiana, Punjab, India
📧 Email: rohit@dwellventilation.com
🌐 Website: www.dwellventilation.com