Privacy Policy
Effective Date: 27-06-2025
Dwell Climate Technologies Pvt. Ltd. ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your data when you use our website www.dwellventilation.com.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company name, location, etc., when voluntarily submitted via forms or messages.
- Technical Information: IP address, browser type, device information, and pages visited (collected through cookies and third-party tools like Google Analytics).
- Communication Data: WhatsApp messages (initiated by you), Facebook interactions, and form submissions on our website.
2. How We Use Your Information
We use your information to:
- Respond to inquiries or service requests
- Improve our products and services
- Provide customer support
- Analyze website traffic and visitor behavior
- Share offers, updates, or promotional content (only when consented)
3. Use of Third-Party Services
We use the following third-party tools which may collect and process your data:
Google Analytics
Used for website traffic analysis. It may collect cookies, device/browser data, and behavior data.
Google’s privacy policy: https://policies.google.com/privacy
Facebook Pixel
Used for remarketing and ad performance tracking.
Facebook’s privacy policy: https://www.facebook.com/policy.php
WhatsApp Chat Integration
We offer WhatsApp-based support for faster communication. Any information you share via WhatsApp is voluntary.
WhatsApp’s privacy policy: https://www.whatsapp.com/legal/privacy-policy
4. Cookies
We use cookies to enhance your browsing experience. You can disable cookies via your browser settings, but some features of the site may not function properly.
5. Data Sharing
We do not sell or rent your personal data. Your data may be shared:
- With our internal team for business operations
- With trusted service providers (e.g., hosting, analytics) under confidentiality
- When required by law or legal process
6. Data Security
We take reasonable steps to protect your personal data from unauthorized access, disclosure, or loss. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
You may:
- Request access to your personal data
- Ask for correction or deletion of your data
- Opt out of non-essential communications at any time
To make any such requests, email us at info@dwellventilation.com.
8. Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of Ludhiana, Punjab.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Effective Date".
10. Contact Us
Dwell Climate Technologies Pvt. Ltd.
Ludhiana, Punjab, India
Email: info@dwellventilation.com
Website: www.dwellventilation.com