Dwell Ventilation – Policies & Terms

Welcome to Dwell Climate Technologies Pvt. Ltd. (hereinafter referred to as “Dwell”, “we”, “our” or “us”).

By shopping on www.dwellventilation.com, you agree to the following policies and terms of service.

1. Privacy Policy

We are committed to protecting your personal data.

What We Collect

Personal Information: Name, phone number, billing/shipping address, and email ID.
Order & Transaction Data: Products purchased, invoices, payment confirmations.
Payment Details: Collected securely by third-party payment gateways. Dwell does not store credit/debit card or UPI details.
Technical Data: Device information, browser type, IP address, and cookies to enhance your shopping experience.

How We Use Your Data

To process and deliver orders.
To provide customer support and warranty assistance.
To notify you about order status, shipping updates, and offers (if subscribed).
To improve our website, products, and services.

Sharing & Disclosure

With logistics and courier partners for order delivery.
With payment processors for secure transactions.
With legal authorities if required by law.
We never sell or rent your personal data.

Security Measures

SSL encryption for secure communication.
Payments processed by PCI-DSS compliant gateways.
Limited access to sensitive data by authorized personnel only.

Your Rights

Request access, correction, or deletion of personal data.
Opt out of promotional emails anytime.
Raise privacy-related queries at support@dwellventilation.com.

2. Shipping Policy

Shipping Charges

Shipping is as per actuals and depends on product weight, size, and your delivery pin code.
Some regions may attract higher charges due to accessibility.
Final shipping costs will be shown at checkout.

Delivery Timelines

Orders are typically dispatched within 1–3 working days (if in stock).
Delivery time: 3–10 business days, depending on location.
Delays may occur due to stock, logistics, weather, strikes, or force majeure events.

Delivery & Proof of Service

Our team/courier may capture photos of delivered products for verification.
Customers must inspect items at delivery.
Damage claims must be raised within 8 hours of delivery, with photographic/video proof. Claims after this period will not be entertained.

Site Access for Delivery

Customer must ensure safe and accessible site conditions for delivery teams.
We are not liable for delays if delivery is attempted but access is restricted.

3. Cancellation, Returns & Refunds

Cancellation

Orders are processed immediately for faster delivery.
Cancellation is only possible before shipping.
To cancel, contact our support team directly at +91 95015 51054.
Once shipped, cancellation requests cannot be accepted.

Refunds

Refunds are processed only if:
- Order is cancelled before dispatch.
- Product is out of stock.
- Replacement is not possible in a valid case.
Refunds are issued to the original payment method within 7–10 working days.

Returns & Replacements

No returns allowed.
Replacements allowed only in special cases such as:
- Proven damage during transit (reported within 8 hours).
- Incorrect product delivered.
Replacement eligibility is subject to company approval.

4. Terms & Conditions

A. Pricing & Charges

Prices are fixed and non-negotiable.
Freight charges billed as per actuals.
Prices exclude local taxes/duties unless otherwise specified.

B. Quantities & Scope

Ducting quantities are approximate; final quantities depend on site measurement.
Mechanical, Electrical, Plumbing (MEP) and civil works are not included in our scope.
Custom/special-order items are non-refundable and may have longer lead times.

D. Installation, Operation & Maintenance

Installation must be performed by qualified technicians as per provided guidelines.
Incorrect installation voids warranty.
Customer must ensure proper site voltage and electrical compatibility.
Regular maintenance (cleaning filters, blades, ducts) is required for warranty validity.

E. Product Use & Limitations

Products designed for standard residential/commercial indoor use.
Use in marine, corrosive, humid, or explosive environments must be declared at time of purchase.
Actual performance may vary due to installation/site variables.

F. Delivery & Fulfillment

Delivery timelines depend on stock availability & logistics.
Supplier is not liable for courier/custom delays.
Customer must ensure site is safe and accessible for delivery/installation.
Cancellation after payment is not possible once dispatch is triggered.

G. Returns & Modifications

No returns once installed or used.
Custom items are non-returnable and non-refundable.
Minor design changes may occur due to product improvements (without affecting functionality).

H. Limitation of Liability

Dwell is not responsible for indirect/consequential losses (e.g., downtime, profit loss).
Liability is limited strictly to the invoice value of the supplied product.

I. Certification & Documentation

Products comply with CE, UL, ISO, or equivalent certifications.
Installation manuals and certificates available upon request.

J. Smart Controls (If Applicable)

Smart devices must be configured as per instructions.
Customer is responsible for internet/network setup.

K. Spare Parts & Accessories

Availability subject to stock and market conditions.
Accessories (ducts, clamps, connectors, filters) are consumables and excluded from warranty.

L. Force Majeure

Dwell is not liable for delays caused by:
- Natural disasters
- Pandemic disruptions
- Strikes/labor unrest
- Logistics breakdowns
- Events beyond reasonable control

5. Scope of Supply

Online sales are limited to supply of products only.
Installation, MEP, and on-site services are NOT included.
Customers may reach out to our Ludhiana team for installation support and guidance.

6. Warranty & After-Sales

Warranty and AMC are not part of online sales.
Customers requiring warranty support or AMC must contact the company separately through the Ludhiana office.

7. Arbitration & Jurisdiction

All disputes will be subject to arbitration and legal jurisdiction at Ludhiana, Punjab, India only.

5. Company Details

Dwell Climate Technologies Pvt. Ltd.

📍 2 Gurunam Nagar, Near HP Petrol Pump, GT Road West, Ludhiana – 141010, Punjab, India

📞 Customer Care: +91 95015 51054

✉️ Email: support@dwellventilation.com

🌐 Website: www.dwellventilation.com